![]() ![]() ![]() All the add-ons end up cost a lot per month (claim submission, HIPAA Zoom, etc, even though we own the license we still pay quite a bit per month per provider/higher than what they estimate) Appointment reminders are per-text/per-email and thus very expensive compared to other programs No Google Cal integration (DrChrono offered this) I worked on setting it up and tested it on just myself/my patients until we were sure that it was all working smoothly, then we added the other providers. We were fortunate in that we were chugging along with other software and in no rush to deploy InSync. The other really important negative is that deployment is NOT smooth. It will be really hard for us to ever switch (or expensive) because the license needs to be paid for all up front. But the grass is always greener on the other side so it's hard to say. I didn't because I thought they didn't really specialize in psych. I notice a lot of the bigger psych practices use this. In retrospect I would have looked more seriously into Athena. It's just a little less reliable because it's a smaller company than say OfficeAlly. I have to wonder if some are fake but I could be wrong. I do think the reviews on Capterra are a little too positive for what the software is actually like. Partly chose it because we wanted to make a custom history section that could be sent to the patient before the intake and have them fill it out and autopopulate the note in an editable way this has been effective. I would note that the eligibility/benefits checks are only accurate about 50% of the time which is a hassle, but I don't know how it compares to other softwares that offer this feature. Overall, I would say the experience is net positive. We are moving things around and adjusting to see if we can disable parts we don't use, or add parts that speed up our process, but right now it is no simpler than the last EHR we used. Lastly, we really aren't a big fan of the way that the assessment is set up currently. It is such a big system that we feel that it is going to take us at least a year to really have a good grasp on what Insync is capable of. There is almost too much that can be done in Insync. We haven't used the automated claim generator yet, and honestly we are nervous about it just because the migration from the old system to this was so messy that we are afraid if we do not go through everything by hand for a while, we will miss critical details that will effect claims going out "automatically."Īnother thing that we really like, but also dislike is how deep this software goes. So far what we like least is the billing section of the practice management portion. This is a hard question for me to answer at this time because we have only been live for 3 months. ![]()
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